Students Grievance Redressal

Name of Convener :Dr.Reena Sebastain
HOD , Dept.of Mathematics
E-mail ID:reeshijo@gmail.com
phone number:9499830766 Members
1. Sri.Preju K Paul
2. Smt.Punya Prakash
3. Sri. Gopalakrishnan P R
4. Smt. Soumya Maria jacob
5. Dr. Rejith PP

The College has a Students' Grievance Redressal Committee. The functions of the Committee are to look into the complaints lodged by any student, and judge its merit. The Grievance Redressal Committee is also empowered to look into matters of harassment.Students grievance cell attempts to redress the genuine grievances of the students. Complaints related to academic matters can be brought before the grievance cell.

Objectives

The specific objectives of the grievance redressal cell are specified below:

• 1. To give opportunity to students, staff and parents to express their grievances / problems freely and frankly, without any fear of being victimized.
• 2. To make officials of the college responsive, accountable and courteous in dealing with the students.
• 3. To ensure effective solution for the grievances of students and staff in an impartial and fair manner.
• 4. To uphold the dignity of the College by ensuring strife free atmosphere in the College through promoting cordial Student-Student relationship and Student-teacher relationship.

Scope

• 1. Demand of excess money other than that specified in the declared admission policy or approved by the competent authority to be charged by the institution;
• 2.Complaints of the students, from the Scheduled Castes, the Scheduled Tribes, Other Backward Classes, Minority or Disabled categories;
• 3. Non publication of prospectus/broucher, as specified;
• 4. Denial of quality education as promised at the time of admission or required to be provided;
• 5. Publishing any information in the prospectus, which is false or misleading,and not based on facts.
• 6. Delay in conduct of examinations or declaration of results beyond that specified in the academic calendar;
• 7. On provision of student amenities as may have been promised or required to be provided by the institution;
• 8. Non transparent or unfair evaluation practices;
• 9. Non payment or delay in payment of scholarships to eligible student that such institution is committed, under the conditions imposed by University Grants Commission, or by any other authority

Procedure

The students, staff and parents are ought to lodge their grievances in the prescribed form available in the college website. The form, duly filled, is required to be submitted to the Co ordinator or any member of the grievance committee or drop in the suggestion / complaint box placed outside the Principal's office. The students are allowed to drop in written grievance letter also. The co ordinator/ member in turn intimates the matter to the committee chaired by the Principal for necessary action. Decision based on grievances received and resolved will be intimated to the complainant at the earliest.

Application Form